Scope of Action

What an Ombudsperson Does 

Responses to issues brought to the ombudsperson are tailored to your individual situation and based on informed consent. For example, the ombudsperson can 

  • Actively listen to your questions and concerns
  • Offer information about UMUC policies, procedures, and programs
  • Discuss your concerns and clarify issues
  • Help identify and evaluate a range of options for resolving a problem
  • Gather information and offer referral to other resources, when appropriate
  • Advise you on steps to resolve a problem informally
  • Facilitate communication indirectly or, when given permission, by serving as an impartial third party
  • Work for collaborative agreements through negotiation or mediation
  • Track perceived issues and trends
  • Make recommendations for review of policies or procedures to appropriate bodies

What an Ombudsperson Does Not Do

  • Make decisions, findings of fact, or determine the "guilt" or "innocence" of those accused of wrongdoing
  • Establish, change, or set aside policies or administrative decisions
  • Offer legal advice
  • Offer psychological counseling
  • Participate in grievances or other formal processes
  • Serve as an agent of notice for UMUC
  • Serve as an advocate for any individual