School of Undergraduate Studies

Customer Service Management Minor

• Program Objectives
• Course Requirements

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Customer Service Management

Students may seek an academic minor in customer service management.

The customer service management minor complements the skills the student gains in his or her major discipline by providing a study of how customer service managers make informed decisions regarding organization, planning, operating procedures, management and allocation of limited resources.

Objectives

The student who graduates with a minor in customer service management will be able to

• Apply key concepts in customer service planning and management.
• Analyze the relationship of customer service activities and procedures to the overall organization.

Requirements for the Customer Service Management Minor

A minor in customer service management requires the completion of 15 credits in customer service management coursework, chosen from the following courses:

• ACCT 301 Accounting for Nonaccounting Managers
• BMGT 317 Problem Solving for Managers
• BMGT 364 Management and Organization Theory
• BMGT 375 Procurement Management
• BMGT 378 Legal Environment of Business
• BMGT 487 Project Management I
• HRMN 302 Organizational Communication
• HRMN 406 Employee Training and Development
• MRKT 395 Customer Relationship Management
• MRKT 396 Customer Consultation and Needs Analysis

Courses may not duplicate those used to satisfy requirements for the major. At least 9 credits must be earned in upper-level courses (numbered 300 or above). Prerequisites apply for all courses.