Password: How do I reset my password?

The following links provide several options to reset your password or retrieve your username using your personal information. Please select the best link for your situation:
 
Reset Password

Create Password

Retrieve Username

 

Reset Password Step-by-Step Instructions:


I know my password

  1. Go to https://password.umuc.edu/identity/self-service/umuc/autologin.jsf

  2. On the Create and confirm your new password page:

    1. Enter a new password. Follow the Password Rules information on the right of the page when creating a password.

    2. Click Reset Password.

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     3. Click OK on the You have successfully reset your password screen.

 

I don’t know my password, but I know my username AND the answers to my secret questions.

  1. Go to https://password.umuc.edu/identity/self-service/umuc/kiosk.jsf

  2. Enter your username (Example: hsolo2)

 
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      3.  On the Choose one of the following methods to verify your identity page:

  1. Select Answer my secret questions or enter my authorization code.

  2. Click Next.

 

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    4.  On the Answer your secret questions page:

  1. Type answers to the secret questions. Answers are not case sensitive.

  2. Click Shuffle Questions to display a different set of questions.  

  3. Click Submit. After three unsuccessful attempts to answer the questions, your access will be temporarily locked. A message will appear prompting you to contact technical support for assistance.
     

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    5.  On the Manage your secret questions or reset your password page:

  1. Select Reset my password.

  2. Click Next.

 
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6.  On the Create a new password page:

  1. Enter a new password.  Follow the Password Rules information on the right of the page when creating a password.

  2. Click Submit.

Note: The Account (or “account group”) for password reset page merely confirms your system access. Proceed to the Create a new password page.
 

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7. Click OK on the You have successfully reset your password screen.



I don’t know my password (or I need to create a password), but I know my username OR my Empl ID/Student ID OR my preferred e-mail address on file.

  1. Go to https://password.umuc.edu/identity/self-service/umuc/smsreset.jsf

  2. On the Verify your identity and request a PIN: Enter your information page:

    1. Enter your username, EMPL ID/Student ID, OR the preferred e-mail address on file. Students may designate a preferred e-mail address as their preferred address. Faculty and staff UMUC e-mail addresses are their preferred address.

    2. Enter the characters shown in the Word Verification box.

    3. Check the box to agree to receive a text message sent to your cellular phone number on file. The text message confirmation will include the e-mail address and the phone number where the PIN was sent. Your username will be sent to the Home e-mail address and the cellular phone number on file.

 
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  3.  On the Validate your PIN: Enter the PIN that was sent to your e-mail account or mobile device page:

  1. Enter the PIN that was sent to your mobile device and your Home e-mail address on file. If you do not receive the e-mail or text within a few minutes, click the Resend PIN button to request a new PIN. Please note that the PIN is valid for 30 minutes.

  2. Click Validate.

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  4.  On the Create and confirm your new password page:

  1. Enter a new password. Follow the Password Rules information on the right of the page when creating a password.

  2. Click Submit.

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5. Click OK on the You have successfully reset your password screen.
 

Additional Instructions: