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Master of Business Administration

Graduate School of Management and Technology


Essential Competencies for the 21st Century Manager

The “Essential Competencies for the 21st Century Manager” series will include 10 episodes that discuss the 10 managerial competencies that form the basis of the UMUC MBA program. The competencies are: systems thinking, critical thinking, information literacy, technology fluency, diversity and cross-cultural awareness, communication skills, team-building skills, decision making, executing decisions, and ethical leadership. The discussions are presented by the Business and Executive Programs department chair and the MBA program directors.

Overview of the Essential Competencies
Michael Evanchik
Dr. Michael Evanchik (associate dean) introduces the ten most important competencies that are essential to the 21st century manager.

Overview_of_the_Essential_Competencies.mp3 3.01 minutes, 1.2 Mb Overview of the Essential Competencies - Transcriptpdf icon


Systems Thinking: Techniques for Business Managers
Michael Evanchik
Dr. Michael Evanchik (associate dean) defines systems thinking and how it can help managers focus on a problem's root cause, rather than its result.

System_Thinking.mp3 10:55 minutes, 2.5 MB
System Thinking - Transcriptpdf icon


Critical Thinking: Understanding The "Why" of Complex Business Problems
Rosemary Hartigan
Dr. Rosemary Hartigan (program director) explores critical thinking and its importance in helping managers understand the "why" of new management problems.

Critical_Thinking.mp3 9:45 minutes, 2.23 MB
Critical Thinking - Transcriptpdf icon


Information Literacy: Improving The Effectiveness of Business Decisions
Ann Herd
Dr. Ann Herd (professor) discusses information literacy and its role in problem solving and decision making.

Information_Literacy.mp3 10:07 minutes, 2.31 MB
Information Literacy - Transcriptpdf icon

Technology Fluency: An Overview For Business Students
James Stewart
Dr. James Stewart (program director) explains why it is important to your career to remain technically fluent.

Technology_Fluency.mp3 9:47 minutes, 2.8 MB
Technology Fluency - Transcriptpdf icon

Innovation: An Essential Ingredient For Business Success
Conrad Boyle
Dr. Conrad Boyle explains what innovation really is and how it leads to growth via improvements in efficiency, productivity, quality, market share, etc.

Innovation.mp3 16:17 minutes, 3.72 MB
Innovation - Transcriptpdf icon

Diversity and Cross-Cultural Awareness: Avoiding Global Marketplace Missteps
Monica Bolesta
Dr. Monica Bolesta (program director) speaks about diversity and cross-cultural awareness and its role in the global marketplace.

Diversity_Cultural_Awareness.mp3 10:14 minutes, 2.34 MB
Diversity and Cross-Cultural Awareness - Transcriptpdf icon

Communication Skills: Finding The Message In What Isn't Said
Chris Hannah
Dr. Chris Hannah (program director) discusses communication and its relevance to managers in an organization.

Communication_Skills.mp3 11:27 minutes, 2.62 MB
Communication Skills - Transcriptpdf icon


Team Building: A Vital Resource for Global Business Effectiveness
Jane Ross
Dr. Jane Ross (program director) explains the importance of effective team building in organizations.

Team_Building.mp3 10:29 minutes, 2.4 MB
Team Building - Transcriptpdf icon

Decision Making and Executing Decisions: Beyond Theories, Concepts, and Methods to Competent Application
Les Livingstone
Dr. Les Livingstone (program director) explains how powerful tools of analysis and careful comparison of the costs and benefits of alternative actions are important for effective decision making.

Decision_Making.mp3 13:34 minutes, 3.1 MB
Decision Making - Transcriptpdf icon

Ethical Leadership: A Practical Approach for Business Managers
Chuck Newman
Dr. Chuck Newman (program director) shares his thoughts on ethical leadership in the 21st century.

Ethical_Leadership.mp3 13.24 minutes, 3.06 MB
Ethical Leadership - Transcriptpdf icon

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